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Aged Care Compliance Software for Australian Providers

Keep ACQS 2025, SIRS, quality indicators, care minutes, policies, evidence, and audit readiness in one place with Willow.

Willow is AI-powered aged care compliance software built for Australian providers that need a better way to manage governance, evidence, reporting, and accreditation preparation across one site or many.

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See How Willow Works

Compliance dashboard overview showing ACQS score, actions, and requirements tracking

Built for the real compliance workload inside aged care

Compliance teams in aged care are carrying a massive operational load. Evidence lives in folders, inboxes, spreadsheets, clinical systems, HR platforms, and shared drives. Audits create bursts of manual work. Reporting deadlines keep coming. Site teams are busy. Leadership still needs confidence that nothing is slipping.

That is the real problem Willow is built to solve.

Willow acts as the compliance intelligence layer above your operational systems, helping your team collect evidence, map it to requirements, identify gaps earlier, assign actions, and stay audit ready without relying on scattered manual processes.

Common aged care compliance pain points

Evidence is scattered across multiple systems

ACQS 2025 readiness is hard to monitor across all standards

SIRS reporting and incident follow-up create manual admin load

Quality indicators are pulled together from disconnected data

Care minutes and workforce-related reporting take too much effort

Audit preparation becomes a stressful project every time

Multi-site providers struggle to see risk consistently across facilities

Actions, owners, and due dates are hard to track centrally

Why providers look for aged care compliance software

Most providers do not need another operational system. They need a way to connect the systems they already use and turn them into something governance teams can actually manage.

That is where Willow fits. It is not an EHR, a rostering platform, or a care management system. Willow is the compliance orchestration and intelligence layer that sits above those tools and helps turn fragmented data into audit-ready oversight.

What Willow helps you manage

Readiness

Evidence

Incidents

Quality

Workforce

Actions

Audit

ACQS 2025 mapping and ongoing readiness

Willow supports the Strengthened Aged Care Quality Standards and helps teams map evidence, assessments, actions, and policies to specific requirements. Teams can review compliance status by site, by standard, and by requirement, giving leadership a clearer picture of readiness and risk.

What Willow helps you manage

Readiness

Evidence

Incidents

Quality

Workforce

Actions

Audit

ACQS 2025 mapping and ongoing readiness

How Willow works

Connect your systems and import your evidence

Willow is built to aggregate compliance data from external systems via integrations, CSV imports, uploads, and connected document sources. The goal is to reduce duplicate data entry and centralise your compliance picture.

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Data import interface showing CSV upload and configuration for external evidence integration

Connect your systems and import your evidence

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Map evidence to aged care requirements

AI helps classify evidence, suggest tags, and map artefacts to the right framework requirements. Teams can review, confirm, and strengthen the evidence base without doing everything from scratch.

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AI analysis interface showing evidence mapping to aged care requirements with suggested classifications

Map evidence to aged care requirements

AI helps classify evidence, suggest tags, and map artefacts to the right framework requirements. Teams can review, confirm, and strengthen the evidence base without doing everything from scratch.

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Assess compliance by site and requirement

Willow allows teams to record status per site and per requirement, with confidence ratings, notes, reviewer tracking, and historical comparison. This creates a clearer, more defensible compliance record.

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Compliance assessment interface showing site-level status, requirements, and evidence tracking

Assess compliance by site and requirement

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Create actions for gaps and follow them through

Open issues become owned actions with due dates, priorities, escalation, and evidence links. Teams can see what is overdue, what is at risk, and where attention is needed.

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Action creation interface showing task details, priority, ownership, and due dates

Create actions for gaps and follow them through

Open issues become owned actions with due dates, priorities, escalation, and evidence links. Teams can see what is overdue, what is at risk, and where attention is needed.

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Stay audit ready all year

With audit packs, readiness scoring, policy mapping, dashboards, and site-level visibility, Willow gives aged care providers a more continuous way to manage compliance.

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Audit pack interface showing readiness overview, standards progress, and export options

Stay audit ready all year

With audit packs, readiness scoring, policy mapping, dashboards, and site-level visibility, Willow gives aged care providers a more continuous way to manage compliance.

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Aged care compliance features in one platform

Compliance dashboard

See your overall compliance score, site-by-standard heatmap, open actions, trend lines, and AI-driven risk indicators in one place.

Compliance dashboard

See your overall compliance score, site-by-standard heatmap, open actions, trend lines, and AI-driven risk indicators in one place.

Evidence management

Bring together policies, minutes, registers, reports, uploads, imports, and synced data with AI-assisted mapping and evidence review workflows.

Evidence management

Bring together policies, minutes, registers, reports, uploads, imports, and synced data with AI-assisted mapping and evidence review workflows.

Policy management

Manage policy versions, framework mapping, staff attestation, and policy improvement workflows in a dedicated governance module.

Policy management

Manage policy versions, framework mapping, staff attestation, and policy improvement workflows in a dedicated governance module.

Action tracking

Track remediation work with owners, priorities, comments, alerts, and overdue monitoring.

Action tracking

Track remediation work with owners, priorities, comments, alerts, and overdue monitoring.

Multi-site visibility

See compliance by site, standard, and requirement, which is especially useful for providers managing multiple facilities, regions, or service types.

Multi-site visibility

See compliance by site, standard, and requirement, which is especially useful for providers managing multiple facilities, regions, or service types.

Audit packs and external auditor access

Generate audit-ready packs and share scoped access when needed through secure external review pathways.

Audit packs and external auditor access

Generate audit-ready packs and share scoped access when needed through secure external review pathways.

Integrations and imports

Connect care, HR, training, and governance data through integrations, scheduled imports, or CSV workflows. Willow’s integration layer is designed to eliminate double entry where possible.

Integrations and imports

Connect care, HR, training, and governance data through integrations, scheduled imports, or CSV workflows. Willow’s integration layer is designed to eliminate double entry where possible.

Built for multi-site aged care providers

If you operate more than one service, compliance gets exponentially harder. Different sites store evidence differently. Some are stronger in governance. Some are behind on documentation. Some have stronger local ownership than others. Head office ends up trying to piece together the full picture by hand.

Willow gives multi-site providers a structured way to see site-level performance, requirement status, action velocity, and risk in one environment. It is designed for providers that need both executive oversight and facility-level accountability. Willow’s target market includes mid-sized residential aged care providers in Australia with multiple facilities and dedicated compliance teams, which is exactly where this problem tends to become painful.

Multi-site comparison dashboard showing aged care compliance performance across locations

Integrates with your existing systems

Willow is designed as a layer above your operational stack, not a replacement for the systems your teams already use every day. The platform supports uploads, CSV imports, manual syncs, and future API integrations with care and operational platforms such as ShiftCare, CareMaster, and AlayaCare.

Explore Willow Integrations

Who Willow is for

Willow is a strong fit for:

Residential aged care providers

Home care providers managing aged care obligations

Multi-site operators

Quality and compliance teams

Clinical governance leaders

CEOs and executive teams who want better visibility

Providers preparing for ACQS 2025 and ongoing audits

Willow’s initial Australian ICP includes mid-sized residential aged care providers, usually with 5 to 100 facilities and dedicated quality or compliance teams.

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Compliance dashboard showing trends, heatmap analysis, and performance metrics for care providers

Mandatory reporting interface displaying progress, NQIP submissions, and compliance tracking for aged care operations

What makes Willow different

A lot of compliance work in aged care still lives in spreadsheets, manual trackers, and consultancy-heavy preparation cycles. Willow is built to change that by combining AI-assisted evidence mapping, framework alignment, action management, audit readiness, and governance visibility in one platform. Willow’s internal positioning is clear: it is a compliance orchestration and intelligence platform, not a generic document repository.

Practical differences that matter

Residential aged care providers

Home care providers managing aged care obligations

Multi-site operators

Quality and compliance teams

Clinical governance leaders

CEOs and executive teams who want better visibility

Providers preparing for ACQS 2025 and ongoing audits

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Trusted by forward-thinking care organisations

Willow is being built for providers that want a more modern, more scalable way to manage compliance across aged care. As customer stories become available, this section should feature provider outcomes, implementation wins, and direct quotes from quality and executive leaders.

Built for Modern Care Organisations

Willow is designed for providers who want a more efficient, scalable approach to compliance—moving beyond manual processes to a smarter, more connected system.

Built for Modern Care Organisations

Willow is designed for providers who want a more efficient, scalable approach to compliance—moving beyond manual processes to a smarter, more connected system.

Aligned with Industry Frameworks

The platform is structured around recognised aged care and compliance frameworks, helping teams stay audit-ready and confident in meeting regulatory expectations.

Aligned with Industry Frameworks

The platform is structured around recognised aged care and compliance frameworks, helping teams stay audit-ready and confident in meeting regulatory expectations.

Designed for Real-World Workflows

From evidence collection to reporting, Willow supports the day-to-day operations of governance teams—reducing complexity and improving visibility across the organisation.

Designed for Real-World Workflows

From evidence collection to reporting, Willow supports the day-to-day operations of governance teams—reducing complexity and improving visibility across the organisation.

See how Willow can simplify aged care compliance

If your team is juggling ACQS 2025, SIRS, quality indicators, care minutes, audits, and evidence across multiple systems, Willow gives you a better way to manage it all in one place.

Book a live demo

See the platform, ask questions, and explore how Willow could fit your organisation’s current compliance workflow.

Frequently asked questions

Find answers to common questions about Willow and how it can benefit your business

What is aged care compliance software?

Aged care compliance software helps providers manage regulatory obligations, evidence, policies, reporting, actions, and audit readiness in a more structured way. In Australia, that often includes support for the Strengthened Aged Care Quality Standards, SIRS, quality indicators, care minutes, and related governance work.

What does Willow do for aged care providers?

Willow helps aged care providers centralise evidence, map it to compliance requirements, manage actions, monitor readiness, support reporting workflows, and prepare for audits. It is designed as a compliance intelligence layer above the operational systems providers already use.

Is Willow built for ACQS 2025?

Yes. Willow supports the Strengthened Aged Care Quality Standards and is being positioned around the urgent need providers have to prepare for and manage ACQS 2025 requirements on an ongoing basis.

Can Willow help with SIRS reporting?

Willow is designed to support mandatory reporting workflows including SIRS, giving teams a more structured way to track incidents, evidence, and follow-up actions.

Can Willow track quality indicators and care minutes?

Yes. Willow’s product materials include support for mandatory quality indicator programs, site benchmarking, board reporting, and care minutes related reporting workflows.

Is Willow suitable for multi-site aged care organisations?

Yes. Willow includes site-based scoping, site-level compliance views, dashboards, and reporting features that make it suitable for organisations managing multiple facilities.

Does Willow replace our care management software?

No. Willow is designed to sit above operational systems as a compliance orchestration and intelligence layer. It helps aggregate and organise compliance data rather than replace frontline systems of record.

Does Willow integrate with other systems?

Yes. Willow supports uploads, CSV imports, manual sync workflows, and planned API-based integrations with care and operational platforms.

What is aged care compliance software?

What does Willow do for aged care providers?

Is Willow built for ACQS 2025?

Yes. Willow supports the Strengthened Aged Care Quality Standards and is being positioned around the urgent need providers have to prepare for and manage ACQS 2025 requirements on an ongoing basis.

Can Willow help with SIRS reporting?

Willow is designed to support mandatory reporting workflows including SIRS, giving teams a more structured way to track incidents, evidence, and follow-up actions.

Can Willow track quality indicators and care minutes?

Yes. Willow’s product materials include support for mandatory quality indicator programs, site benchmarking, board reporting, and care minutes related reporting workflows.

Is Willow suitable for multi-site aged care organisations?

Yes. Willow includes site-based scoping, site-level compliance views, dashboards, and reporting features that make it suitable for organisations managing multiple facilities.

Does Willow replace our care management software?

Does Willow integrate with other systems?

Yes. Willow supports uploads, CSV imports, manual sync workflows, and planned API-based integrations with care and operational platforms.