Frameworks
Supported Frameworks & Reporting Modules
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Willow is built to support regulated organisations across aged care, disability, and healthcare.
We don’t just store documents — we structure compliance, automate evidence flows, and turn regulatory obligations into living systems.
Our platform supports both:
Formal regulatory frameworks (standards, accreditation, participation requirements)
Mandatory reporting programs (quality indicators, incident schemes, financial reporting, assurance obligations)
All frameworks are systemised inside Willow with.
All frameworks are systemised inside Willow with.
Structured requirements
Willow supports residential aged care and nursing home teams with a clear
Structured requirements
Willow supports residential aged care and nursing home teams with a clear
Evidence mapping
Willow helps multi-site aged care groups stay on top of compliance across all locations.
Evidence mapping
Willow helps multi-site aged care groups stay on top of compliance across all locations.
AI classification and tagging
Willow keeps home care teams compliant and focused on safe, high-quality care.
AI classification and tagging
Willow keeps home care teams compliant and focused on safe, high-quality care.
Automated reporting workflows
Willow makes compliance simple for CHSP and community care teams, so care stays focused and consistent.
Audit-ready outputs
Willow reduces administrative burden while helping organisations deliver safe, accountable
Cross-site compliance visibility
Willow supports residential aged care and nursing home teams with a clear
Cross-site compliance visibility
Willow supports residential aged care and nursing home teams with a clear
Trust and assurance tooling
Willow helps multi-site aged care groups stay on top of compliance across all locations.
Trust and assurance tooling
Willow helps multi-site aged care groups stay on top of compliance across all locations.
AU
NZ
UK
US
Aged Care
Disability Sector
Healthcare & Hospitals
Australia
Strengthened Aged Care Quality Standards (ACQS 2025)
Type:
Regulatory framework
Structure:
7 standards, multi-requirement model
Applies to:
Residential aged care providers
Status:
Active, fully implemented
Willow provides full digital compliance support for the Strengthened Aged Care Quality Standards, including:
Executive and board-level reporting
Evidence ingestion from operational systems
AI mapping of evidence to requirements
Site-level and group-level compliance tracking
Automated audit pack generation
Executive and board-level reporting
Risk, action and remediation workflows
This framework is fully systemised inside Willow as a living compliance model, not a static document set.
Australia
Aged Care Quality Standards (Home Care)
Type:
Regulatory framework
Status:
Active, fully implemented
Applies to:
Home Care Package (HCP) and CHSP providers
Willow supports home care compliance with the same structured model:
Framework mapping
Evidence orchestration
AI-assisted classification
Audit readiness
Multi-service and multi-site management
Australia
Mandatory Reporting Modules, Aged Care (Australia)
These operate as configurable reporting modules inside Willow and are directly linked to the ACQS framework:
National Aged Care Quality Indicator Program (QI Program)
Quarterly quality indicator reporting, structured as a dedicated reporting module tied to ACQS requirements.
Serious Incident Response Scheme (SIRS)
Incident classification, time-based reporting workflows, evidence tracking, and regulator-ready reporting.
Restrictive Practices Register
Documentation, governance tracking, and evidence linkage.
24/7 RN and Care Minutes Assurance
Evidence aggregation, reporting workflows, and compliance assurance.
Aged Care Financial Reporting (ACFR)
Evidence structuring, reporting preparation, and audit support.
These are not treated as spreadsheets or uploads, they are live operational modules connected to the compliance framework model.
AU
NZ
UK
US
Aged Care
Disability Sector
Healthcare & Hospitals
Australia
Strengthened Aged Care Quality Standards (ACQS 2025)
Type:
Regulatory framework
Structure:
7 standards, multi-requirement model
Applies to:
Residential aged care providers
Status:
Active, fully implemented
Willow provides full digital compliance support for the Strengthened Aged Care Quality Standards, including:
Executive and board-level reporting
Evidence ingestion from operational systems
AI mapping of evidence to requirements
Site-level and group-level compliance tracking
Automated audit pack generation
Executive and board-level reporting
Risk, action and remediation workflows
This framework is fully systemised inside Willow as a living compliance model, not a static document set.
Australia
Aged Care Quality Standards (Home Care)
Type:
Regulatory framework
Status:
Active, fully implemented
Applies to:
Home Care Package (HCP) and CHSP providers
Willow supports home care compliance with the same structured model:
Framework mapping
Evidence orchestration
AI-assisted classification
Audit readiness
Multi-service and multi-site management
Australia
Mandatory Reporting Modules, Aged Care (Australia)
These operate as configurable reporting modules inside Willow and are directly linked to the ACQS framework:
National Aged Care Quality Indicator Program (QI Program)
Quarterly quality indicator reporting, structured as a dedicated reporting module tied to ACQS requirements.
Serious Incident Response Scheme (SIRS)
Incident classification, time-based reporting workflows, evidence tracking, and regulator-ready reporting.
Restrictive Practices Register
Documentation, governance tracking, and evidence linkage.
24/7 RN and Care Minutes Assurance
Evidence aggregation, reporting workflows, and compliance assurance.
Aged Care Financial Reporting (ACFR)
Evidence structuring, reporting preparation, and audit support.
These are not treated as spreadsheets or uploads, they are live operational modules connected to the compliance framework model.
Universal Quality & Reporting Engine
Across all frameworks, Willow includes a universal compliance engine:
AI-powered evidence classification
Willow uses AI to classify and tag evidence as it’s created or uploaded, mapping it directly to relevant standards and obligations. This keeps compliance organised, searchable, and audit-ready at all times.
AI-powered evidence classification
Willow uses AI to classify and tag evidence as it’s created or uploaded, mapping it directly to relevant standards and obligations. This keeps compliance organised, searchable, and audit-ready at all times.
Cross-framework mapping
Willow maps related requirements across multiple frameworks, so one piece of evidence can satisfy many obligations. This cuts repetitive work and keeps compliance aligned across sites and regulators.
Cross-framework mapping
Willow maps related requirements across multiple frameworks, so one piece of evidence can satisfy many obligations. This cuts repetitive work and keeps compliance aligned across sites and regulators.
Site and group compliance visibility
Willow provides a single view of compliance across every site and the entire organisation. Teams can quickly identify inconsistencies, overdue actions, and emerging risks before they escalate.
Site and group compliance visibility
Willow provides a single view of compliance across every site and the entire organisation. Teams can quickly identify inconsistencies, overdue actions, and emerging risks before they escalate.
Quality indicators engine
Willow’s quality indicators engine captures, validates, and tracks required indicators in one system—reducing manual reporting and improving data accuracy.
Quality indicators engine
Willow’s quality indicators engine captures, validates, and tracks required indicators in one system—reducing manual reporting and improving data accuracy.
Risk and assurance workflows
Willow’s risk and assurance workflows help teams identify, assess, and manage risks through structured reviews, ownership, and continuous assurance.
Risk and assurance workflows
Willow’s risk and assurance workflows help teams identify, assess, and manage risks through structured reviews, ownership, and continuous assurance.
Action management
Willow’s action management keeps improvement work on track with clear ownership, priorities, and due dates tied directly to compliance requirements.
Action management
Willow’s action management keeps improvement work on track with clear ownership, priorities, and due dates tied directly to compliance requirements.
Audit pack generation
Willow assembles audit packs automatically, pulling together requirements, evidence, actions, and metrics into a clear, structured view.
Audit pack generation
Willow assembles audit packs automatically, pulling together requirements, evidence, actions, and metrics into a clear, structured view.
Trust Centre publication
Willow helps you turn compliance data into a living Trust Centre, giving regulators, partners, and stakeholders confidence in how you operate.
Trust Centre publication
Willow helps you turn compliance data into a living Trust Centre, giving regulators, partners, and stakeholders confidence in how you operate.
Third-party risk integration
Track, assess, and manage third-party risks in one place, linking vendors, partners, and service providers directly to your compliance framework.
Third-party risk integration
Track, assess, and manage third-party risks in one place, linking vendors, partners, and service providers directly to your compliance framework.
Policy management
Create, manage, and maintain policies in one system, clearly linked to requirements, evidence, and real-world practice.
Policy management
Create, manage, and maintain policies in one system, clearly linked to requirements, evidence, and real-world practice.
Vendor risk and governance
Manage vendor risk and governance in one place, linking suppliers and partners directly to compliance requirements and evidence.
Vendor risk and governance
Manage vendor risk and governance in one place, linking suppliers and partners directly to compliance requirements and evidence.
Questionnaire automation
Automate questionnaires and assessments across sites, so data is captured consistently, scored accurately, and linked directly to compliance requirements.
Questionnaire automation
Automate questionnaires and assessments across sites, so data is captured consistently, scored accurately, and linked directly to compliance requirements.
Compliance intelligence dashboards
Willow’s compliance intelligence dashboards give teams real-time insights into obligations, risks, and performance across sites and frameworks.
Compliance intelligence dashboards
Willow’s compliance intelligence dashboards give teams real-time insights into obligations, risks, and performance across sites and frameworks.
One Platform. Multiple Frameworks. One System of Trust.
Willow is not built around a single regulation. It’s built as a multi-framework compliance platform that adapts to different regulatory environments, sectors, and jurisdictions.
From aged care to disability to healthcare, Willow provides a single system to:
manage compliance
Centralise and control compliance, so your organisation stays aligned, accountable, and audit-ready.
manage compliance
Centralise and control compliance, so your organisation stays aligned, accountable, and audit-ready.
automate reporting
Automatically generate reports with the right evidence, context, and metrics—saving time and reducing human error.
automate reporting
Automatically generate reports with the right evidence, context, and metrics—saving time and reducing human error.
structure evidence
Organise all compliance evidence into clear, connected systems that are easy to track, search, and audit.
structure evidence
Organise all compliance evidence into clear, connected systems that are easy to track, search, and audit.
reduce admin burden
Cut down on repetitive tasks by automating workflows and linking obligations to actionable steps.
reduce admin burden
Cut down on repetitive tasks by automating workflows and linking obligations to actionable steps.
improve governance
Ensure policies, actions, and responsibilities are visible and managed consistently across teams and sites.
improve governance
Ensure policies, actions, and responsibilities are visible and managed consistently across teams and sites.
prove compliance
Maintain an audit-ready record of all obligations, evidence, and outcomes to demonstrate compliance with confidence.
prove compliance
Maintain an audit-ready record of all obligations, evidence, and outcomes to demonstrate compliance with confidence.
and build trust
Provide regulators, partners, and stakeholders with a transparent, reliable view of your compliance, reinforcing credibility and assurance.
and build trust
Provide regulators, partners, and stakeholders with a transparent, reliable view of your compliance, reinforcing credibility and assurance.
Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about Willow and how it can benefit your business
Find answers to common questions about Willow and how it can benefit your business
General
Integrations
Frameworks
Security
What are the Strengthened Aged Care Quality Standards (ACQS) 2025?
The ACQS 2025 are Australia's reformed aged care quality standards, replacing the previous 2019 standards. They introduce seven strengthened standards with a stronger focus on outcomes, clinical governance, food and nutrition, and the lived experience of older people. All residential aged care providers must demonstrate compliance with these standards, and the Aged Care Quality and Safety Commission will assess against them.
How many quality standards are in ACQS 2025?
There are seven strengthened quality standards covering: (1) The Person, (2) The Organisation, (3) The Care and Services, (4) The Environment, (5) Clinical Care, (6) Food and Nutrition, and (7) The Workforce. Each standard contains multiple requirements that providers must meet.
What is SIRS reporting in aged care?
The Serious Incident Response Scheme (SIRS) requires aged care providers to identify, record, manage, resolve, and report serious incidents. Reportable incidents include abuse, neglect, unexplained absence, unexpected death, use of restrictive practices, and more. Priority 1 incidents must be reported within 24 hours. Willow helps you track incidents and manage your SIRS reporting obligations in one place
What are quality indicators in aged care?
Quality indicators are standardised measures that aged care providers must collect and report to the Department of Health as part of the National Quality Indicator Program (NQIP). They cover areas like pressure injuries, physical restraint, unplanned weight loss, falls, and medication management. Willow helps you track these metrics across sites and prepare your quarterly submissions.
What is care minutes compliance?
Care minutes require residential aged care providers to deliver a minimum amount of direct care time per resident per day, including a mandated amount from registered nurses. Providers must also have a registered nurse on site 24/7. Willow helps you monitor care minute delivery against targets and flag shortfalls before they become compliance issues.
How does Willow map evidence across multiple frameworks?
A single piece of evidence — such as a policy, training record, or incident report — can satisfy requirements across multiple frameworks simultaneously. Willow's AI engine identifies these overlaps automatically, so you don't need to upload or tag the same document multiple times. If you're meeting both ACQS and NDIS obligations, Willow shows you where one piece of evidence covers both.
Does Willow support NDIS Practice Standards?
Yes. Willow fully supports the NDIS Practice Standards and can map your evidence against NDIS requirements alongside aged care standards. This is especially valuable for providers operating across both sectors — you manage compliance in one place instead of maintaining separate systems.
Can Willow help with CQC compliance (UK)?
CQC framework support is on our roadmap. Willow's architecture is designed to support multiple international frameworks, and CQC's Fundamental Standards are planned for our UK expansion. If you're a UK-based provider interested in early access, get in touch with our team.
General
Integrations
Frameworks
Security
What are the Strengthened Aged Care Quality Standards (ACQS) 2025?
The ACQS 2025 are Australia's reformed aged care quality standards, replacing the previous 2019 standards. They introduce seven strengthened standards with a stronger focus on outcomes, clinical governance, food and nutrition, and the lived experience of older people. All residential aged care providers must demonstrate compliance with these standards, and the Aged Care Quality and Safety Commission will assess against them.
How many quality standards are in ACQS 2025?
There are seven strengthened quality standards covering: (1) The Person, (2) The Organisation, (3) The Care and Services, (4) The Environment, (5) Clinical Care, (6) Food and Nutrition, and (7) The Workforce. Each standard contains multiple requirements that providers must meet.
What is SIRS reporting in aged care?
The Serious Incident Response Scheme (SIRS) requires aged care providers to identify, record, manage, resolve, and report serious incidents. Reportable incidents include abuse, neglect, unexplained absence, unexpected death, use of restrictive practices, and more. Priority 1 incidents must be reported within 24 hours. Willow helps you track incidents and manage your SIRS reporting obligations in one place
What are quality indicators in aged care?
Quality indicators are standardised measures that aged care providers must collect and report to the Department of Health as part of the National Quality Indicator Program (NQIP). They cover areas like pressure injuries, physical restraint, unplanned weight loss, falls, and medication management. Willow helps you track these metrics across sites and prepare your quarterly submissions.
What is care minutes compliance?
Care minutes require residential aged care providers to deliver a minimum amount of direct care time per resident per day, including a mandated amount from registered nurses. Providers must also have a registered nurse on site 24/7. Willow helps you monitor care minute delivery against targets and flag shortfalls before they become compliance issues.
How does Willow map evidence across multiple frameworks?
A single piece of evidence — such as a policy, training record, or incident report — can satisfy requirements across multiple frameworks simultaneously. Willow's AI engine identifies these overlaps automatically, so you don't need to upload or tag the same document multiple times. If you're meeting both ACQS and NDIS obligations, Willow shows you where one piece of evidence covers both.
Does Willow support NDIS Practice Standards?
Yes. Willow fully supports the NDIS Practice Standards and can map your evidence against NDIS requirements alongside aged care standards. This is especially valuable for providers operating across both sectors — you manage compliance in one place instead of maintaining separate systems.
Can Willow help with CQC compliance (UK)?
CQC framework support is on our roadmap. Willow's architecture is designed to support multiple international frameworks, and CQC's Fundamental Standards are planned for our UK expansion. If you're a UK-based provider interested in early access, get in touch with our team.
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